About me

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How to purchase

3 easy steps to buy your goods with total confidence: 

  • 1. Search
    Find the products and the different categories in the menu or use the search engine to go directly to the items you need. 
  • 2. Add
    Add your goods to your shopping basket and obtain the summary of your order by pressing the key CONFIRM. 
  • 3. Confirm 
    Check your products, fill in the information that we ask for and follow all the steps before you confirm your order and press the key CONFIRM MY ORDER. 

To pay for your goods you have to register as a client. You can register at the same momeny you shop and continue to follow the steps that are shown to finalize the order process. 

If you are already a client enter to identify yourself and follow the steps that are indicated to finalize the order process. 

Your order will be saved and can be viewed whenever you wish to check your purchase history. Your account - View my order details. 

Through our online store we offer very precise detailed information about our products. 

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Payment

We offer a choice of totally safe payment methods to choose from. 

  • Credit Card (Visa, Mastercard, Maestro).
  • PayPal.
  • Bank Transfer

To pay with Credit Card, we give Access to a safe area through our payment gateway of our bank where you can add your details for payment with total security. 

If you wish to use PayPal, we will redirect you to the page where you can pay for your order using your PayPal account or with your credit card without the need to identify yourself. 

If you choose the option of a bank transfer, we will send you and e-mail with the information where to make the transfer and the reference you need to put. You must make the transfer within the period of three working days from the time that we send the e-mail.

We not transacted any order to ensure that all data is correct and the payment has been made. 

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Shipments and returns

Shipping costs

Shipments to Spain (Mainland and Balearic Islands):

  • FREE shipping for orders above 125€.
  • 5€ for orders less than 125€.

Shipments to France, Italy, UK, Germany, Holland, Belgium, Luxembourg, Denmark, Sweden, Norway, Switzerland, Austria and Finland:

  • FREE shipping for orders above 125€.
  • 7€ for orders less than 125€.

Shipments to Israel, USA, Australia and Canada:

  • FREE shipping for orders above 125€.
  • 9€ for orders less than 125€.

Shipping Conditions

For shipment to Spain (Mainland and Balearic Islands) the orders are delivered within 3/5 business days. 

For shipmenst to other countries the orders are delivered within 7/12 business days.

We consider business days the working days, Monday to Friday. 

Remember that if you place your order at the weekend or a bank holiday we will not transact until the following business day. 

Returns and exchange policy

You dispose of 14 business days to return the product. If you decide you do not want it, you can return it but remember that it has to be in perfect condition and within its original packing. 

We will return the amount paid for the product. The shipping costs for the return are completely on your account. 

In case the product you receive is not what you ordered or it is not in good condition or any other problem contact us before a period of 14 days by telephone or by e-mail and we will attend to it as soon as possible. 

Customer support

Our timetable for customer support is: 

  • 669 594 184: no timetable.
  • 972 224 635: October to May (Thursday, Friday and Saturday) from 11.00 hrs. to 13.00 hrs. and 17.00 hrs to 20.00 hrs. 

We put at your disposal the following contact possibilities:

  • Telephonically: 972 224 635 / 669 594 184
  • Through our contact form.
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Security

Payment security

We offer you different payment methods so you are able to choose which one is more convenient. In any case we don't store bank details, we pass them on to the payment gateway of our bank which is a safe space managed by the bank or we will send an e-mail with the necessary details to enable you to make the transfer from the bank of your choice. 

Data protection

The information that we ask will only be used for the handling of your order through the chosen carrier, for the billing and to gather statistics. You can modify or make changes to your personal details from your account. 

We also assure absolute confidentiality and privacy of your personal details collected on the online store and for this we have used strict security measures to prevent tampering, loss or any unauthorized access, we therefore guarantee your integrity and security, those specially provided under the Royal Decree 1720/2007, 21st December for which they passed the regulation of development of the Organic Law 15/1999 on 13th December, data protection of personal character.