3 easy steps to buy your goods with total confidence:
To pay for your goods you have to register as a client. You can register at the same momeny you shop and continue to follow the steps that are shown to finalize the order process.
If you are already a client enter to identify yourself and follow the steps that are indicated to finalize the order process.
Your order will be saved and can be viewed whenever you wish to check your purchase history. Your account - View my order details.
Through our online store we offer very precise detailed information about our products.
We offer a choice of totally safe payment methods to choose from.
To pay with Credit Card, we give Access to a safe area through our payment gateway of our bank where you can add your details for payment with total security.
If you wish to use PayPal, we will redirect you to the page where you can pay for your order using your PayPal account or with your credit card without the need to identify yourself.
If you choose the option of a bank transfer, we will send you and e-mail with the information where to make the transfer and the reference you need to put. You must make the transfer within the period of three working days from the time that we send the e-mail.
We not transacted any order to ensure that all data is correct and the payment has been made.
Shipments to Spain (Mainland and Balearic Islands):
Shipments to France, Italy, UK, Germany, Holland, Belgium, Luxembourg, Denmark, Sweden, Norway, Switzerland, Austria and Finland:
Shipments to Israel, USA, Australia and Canada:
For shipment to Spain (Mainland and Balearic Islands) the orders are delivered within 3/5 business days.
For shipmenst to other countries the orders are delivered within 7/12 business days.
We consider business days the working days, Monday to Friday.
Remember that if you place your order at the weekend or a bank holiday we will not transact until the following business day.
You dispose of 14 business days to return the product. If you decide you do not want it, you can return it but remember that it has to be in perfect condition and within its original packing.
We will return the amount paid for the product. The shipping costs for the return are completely on your account.
In case the product you receive is not what you ordered or it is not in good condition or any other problem contact us before a period of 14 days by telephone or by e-mail and we will attend to it as soon as possible.
Our timetable for customer support is:
We put at your disposal the following contact possibilities:
We offer you different payment methods so you are able to choose which one is more convenient. In any case we don't store bank details, we pass them on to the payment gateway of our bank which is a safe space managed by the bank or we will send an e-mail with the necessary details to enable you to make the transfer from the bank of your choice.
The information that we ask will only be used for the handling of your order through the chosen carrier, for the billing and to gather statistics. You can modify or make changes to your personal details from your account.
We also assure absolute confidentiality and privacy of your personal details collected on the online store and for this we have used strict security measures to prevent tampering, loss or any unauthorized access, we therefore guarantee your integrity and security, those specially provided under the Royal Decree 1720/2007, 21st December for which they passed the regulation of development of the Organic Law 15/1999 on 13th December, data protection of personal character.